Baptist Health Medical Center – North Little Rock
"Surgical Directions was engaged to assist with our operating room challenges due to their expertise and track record. Key leaders of Surgical Directions have delivered results for our organization in the past. These demonstrated results were important to us since we would be working in and altering the function of the surgical suites in our hospital. Many of the Surgical Directions personnel have expertise in various areas of healthcare. As a result, their "objective view" enabled us to access a broad array of insights and practical solutions."
"Engaging practicing surgeons as the "Board of Advisors" regarding changes in operating processes was critical to the success of our undertaking. We did not have experience in this approach. Surgical Directions conveyed "on-the-job learning" with this new approach. The Surgical Services Executive Committee which is comprised of influential physician leaders has enabled us to achieve many improvements. These include: reductions in overtime and premium pay, better surgical suite utilization – a greater proportion of surgical services performed during a "normal work day", improved throughput which has let to reductions in average length of stay for surgery patients, and accommodating volume fluctuations without the necessity of adding additional staffing."
"Conservatively, financial improvements at BHMC-NLR, June 2009 through June 2010 total $2.5M+. "
"Overall staff morale, and surgeon satisfaction has been stable to improving, with the changes that have been instituted. This is in large part to an improving ability to schedule and perform a greater proportion of surgical services during a "normal work day". As a result, employees are able to leave at the end of their shift and surgeons are able to schedule cases in available slots/blocks during a "normal work day".
Harrison M. Dean, FACHE
Sr VP/Administrator
Carolina East Health System
“CarolinaEast moved mountains in Perioperative Services this year with a great deal of effort from our physicians and staff and with the expert guidance of the team from Surgical Directions. Within nine months of our initial engagement, turnover time had decreased from an average of 30 minutes to 21 minutes, on-time starts for first case of the day had improved from 50% to 90%, and we were operating one less OR with 2.9 fewer FTEs while realizing an increase of 447 cases.”
G. Raymond Leggett III
President/Chief Executive Officer
Fairview Range
“Surgical Directions provided us with the professional consultation, mentoring and insight to affect some real, viable, positive long-lasting change in our surgical services department and organization as a whole. They helped create better processes, systems, and measurements that are actionable and useable by our staff once they (the consultants) are gone. Their work was not a create a plan in a nice 3 ring binder and put it on the shelf type of work, but as one staff member put it “they make us live it” type of change.”
Debra Boardman
President and CEO
